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Terms & Conditions

1. Program Description and Acceptance of Terms

Lifesaver Plumbing And Rooter LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

  • Program / Brand Name(s): “Lifesaver Plumbing And Rooter LLC Customer Communications”
  • Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

  • To stop receiving text messages from a Program, reply “STOP” to any message we send you.
  • After you send “STOP,” we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

  • If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy.

Terms of Service

Welcome to the Lifesaver Plumbing and Rooter Website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions, which govern your use of our site. Please read these terms carefully before using the site, as they constitute a legally binding agreement between you and Lifesaver Plumbing and Rooter. If you do not agree to these terms, you should not use the site.

General Use

The information provided on this website is for general informational purposes only. While we strive to ensure that the content is accurate and up to date, Lifesaver Plumbing and Rooter makes no warranties or guarantees regarding the accuracy, completeness, or reliability of any information on the site. Any reliance on such information is at your own risk.

  1. Services: Lifesaver Plumbing and Rooter offers plumbing services that are subject to availability. We reserve the right to modify or discontinue any service without prior notice. All services are governed by separate terms and conditions, which will be provided at the time of booking.

     

  2. Intellectual Property: All content on this website, including but not limited to text, images, logos, and designs, is the property of Lifesaver Plumbing and Rooter and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content without prior written consent from Lifesaver Plumbing and Rooter is strictly prohibited.
  3. Limitation of Liability: To the fullest extent permitted by law, Lifesaver Plumbing and Rooter will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use our website, including but not limited to damages for loss of profits, data, or other intangible losses.

     

  4. Email and SMS Campaigns: By providing your email address and/or phone number, you consent to receive communications from Lifesaver Plumbing and Rooter, including promotional emails and SMS messages. These communications may include special offers, updates, or other marketing information.

     

  5. Consent: We only send marketing emails and SMS messages to individuals who have explicitly opted in by providing their contact information and giving consent to receive such communications.

     

  6. Content: All emails and SMS messages from Lifesaver Plumbing and Rooter will clearly identify us as the sender and provide a brief description of the message’s purpose. Promotional messages will be clearly marked as advertisements.

     

  7. Opt-Out: All marketing communications will include an easy-to-find opt-out or unsubscribe link. For SMS messages, users can reply with a designated opt-out keyword, such as “STOP.”

     

  8. Compliance: Quantum Plumbing complies with all applicable laws and regulations governing email and SMS marketing, including the CAN-SPAM Act for emails and the Telephone Consumer Protection Act (TCPA) for SMS messages.

     

  9. Opt-In Language for Customers: Lifesaver Plumbing and Rooter will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

     

  10. Opt-In Text at Sign-Up: By submitting this form and signing up for texts, you consent to receive messages from Lifesaver Plumbing and Rooter at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes.

     

  11. Privacy Policy: Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy, which can be accessed here https://lifesaverplumbers.com/privacy-policy/
  12. Third-Party Links: Our website may contain links to third-party websites that are not owned or controlled by Lifesaver Plumbing and Rooter. We are not responsible for the content or practices of these third-party sites. We encourage you to review their terms and policies before using their services.

     

  13. Changes to Terms: Lifesaver Plumbing and Rooter reserves the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes. We recommend reviewing these terms regularly to stay informed.

     

  14. Governing Law: These Terms of Service are governed by and constructed in accordance with the laws of Alaska, without regard to its conflict of law principles. Any disputes arising under these terms will be resolved in the courts located in San Francisco Bay, CA .

     

  15. Contact Us: If you have any questions or concerns about these Terms of Service, please contact us at:
    Phone: (510) 966 7398
    Email: info@lifesaverplumbers.com

By using this website, you acknowledge that you have read and agree to these terms. Thank you for choosing Lifesaver Plumbing and Rooter

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